AI Adoption & Change Management Specialist

University Operations:

The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience. 

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The Opportunity:

The UCF IT division within University Operations is seeking an innovative and collaborative AI Adoption & Change Management Specialist to lead organizational change management efforts that support the successful adoption of artificial intelligence (AI) and automation technologies across the university. Reporting to IT leadership, this position is responsible for developing and executing change management, communication, training, and engagement strategies that increase AI literacy, drive adoption, and promote responsible use of AI technologies among faculty, staff, and students. This position will serve as a key partner in advancing the university's AI initiatives by building stakeholder buy-in, reducing resistance to change, developing educational resources, and helping ensure AI solutions are effectively integrated into university operations while aligning with institutional governance, privacy, and security standards.

Responsibilities:

• Develop and execute organizational change management strategies for enterprise AI and automation initiatives using structured methodologies such as ADKAR, Prosci, or similar frameworks.
• Conduct stakeholder analyses, organizational impact assessments, and readiness evaluations to identify adoption barriers, training needs, and communication opportunities.
• Create and maintain AI literacy resources, including quick-start guides, job aids, microlearning modules, video tutorials, and knowledge base content.
• Develop and deliver targeted communication plans, message campaigns, FAQs, leadership toolkits, and awareness materials for AI-related initiatives.
• Translate complex AI and technology concepts into clear, user-friendly communications tailored to diverse audiences, including faculty, staff, and students.
• Plan and facilitate workshops, webinars, office hours, roadshows, demonstrations, and community engagement events to promote AI adoption and capability building.
• Collect and analyze user feedback to identify challenges, improve training materials, and enhance the overall adoption experience.
• Partner with project teams, governance groups, the Program Management Office (PMO), and IT Service Management (ITSM) teams to align change management activities with technology implementations and service delivery practices.
• Measure and monitor adoption success through metrics such as utilization rates, training participation, knowledge base engagement, and support trends; recommend continuous improvement strategies based on findings.
• Perform other related duties in support of enterprise technology adoption and UCF IT initiatives.

Minimum Qualifications:

Bachelor’s degree and 4+ years of relevant experience; or High School Diploma (or equivalent) and 8+ years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience leading or supporting organizational change management, training, communications, user adoption, or technology implementation initiatives.
• Experience developing communications, training materials, educational content, or stakeholder engagement strategies.
• Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences.
• Experience facilitating presentations, workshops, training sessions, or stakeholder meetings.
• Strong organizational, analytical, problem-solving, and relationship-building skills.
• Ability to manage multiple priorities and collaborate effectively across diverse stakeholder groups.
• Experience supporting AI, automation, digital transformation, or enterprise technology adoption initiatives.
• Knowledge of organizational change management frameworks such as Prosci, ADKAR, Kotter, or similar methodologies.
• Experience developing e-learning content, knowledge management resources, instructional materials, or user enablement programs.
• Experience creating communication plans, executive messaging, FAQs, newsletters, campaigns, or marketing materials for technology initiatives.
• Familiarity with artificial intelligence, generative AI tools, prompt engineering concepts, automation technologies, and responsible AI practices.
• Experience analyzing user adoption metrics and leveraging insights to improve engagement and training outcomes.
• Experience collaborating with project management offices (PMO), IT service management (ITSM), communications teams, or governance organizations.
• Experience working in higher education, large enterprise, healthcare, research, or other complex organizational environments.
• Change management, project management, training, communications, or human-centered design certifications preferred (Prosci, CCMP, PMP, ATD, SHRM, etc.).

Special Instructions to the Applicants:

• The anticipated salary range for this position is $64,518 to $85,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
• If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.
• Classification Title: Change Management Specialist III

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

For general application or posting questions, please email talent@ucf.edu.

If an accommodation due to a disability is needed to apply for this position, please email onac@ucf.edu.