Workplace AI & Platform Specialist (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

Our Workplace AI team operates and evolves the enterprise platforms that enable employees to use generative AI securely and effectively. ChatGPT Enterprise is our primary platform. Microsoft Copilot Agent Builder and SharePoint Agents currently represent a smaller part of our service portfolio.

We are looking for an AI-affine system administrator who combines solid enterprise platform-management experience with curiosity about artificial intelligence and its rapidly evolving capabilities.

What to do:

• Administer and continuously improve ChatGPT Enterprise as the primary platform within our Workplace AI service.
• Manage platform configurations, workspaces, roles, access models, user groups, feature controls and administrative policies.
• Support identity and access-management integrations, including SSO, automated provisioning and group-based authorization.
• Work closely with Microsoft Entra ID, Microsoft 365, SharePoint and related Digital Workplace services.
• Support the administration of Microsoft Copilot Agent Builder and SharePoint Agents.
• Assess new platform releases and technical features, test changes and support their controlled introduction into production.
• Investigate platform issues using available logs, diagnostics, configuration data and vendor-support channels.
• Provide business-hours L2/L3 support for incidents, service requests and technical problems.
• Maintain technical documentation, configuration records, operating procedures, support guides and recovery instructions.
• Support API-based integrations and the controlled use of Model Context Protocol servers and other AI-platform interfaces.
• Contribute to the technical design and governance of connectors, integrations and enterprise AI capabilities.
• Collaborate with identity, Microsoft 365, network, security, data-protection and architecture teams.
• Support platform monitoring, usage reporting, license management and capacity or consumption controls.
• Coordinate complex issues and product improvements with OpenAI, Microsoft and other technology partners.
• Identify opportunities to automate recurring administrative and operational activities.

You check these boxes:

• At least three years of relevant experience in system administration, SaaS platform management, enterprise application operations or a comparable technical role.
• Practical experience operating systems or cloud services in a complex enterprise environment.
• Good understanding of identity and access management, including SSO, role-based access, groups and automated user provisioning.
• Experience with Microsoft Entra ID and Microsoft 365 administration.
• Understanding of APIs, authentication concepts, system integrations and technical troubleshooting.
• Strong interest in artificial intelligence, generative AI platforms and their enterprise use cases.
• Willingness to continuously learn as AI technologies, platform capabilities and operational requirements evolve.
• Understanding of IT security, data protection, change management and operational controls.
• Experience with ChatGPT Enterprise, Microsoft Copilot, SharePoint, PowerShell, Python or automation tools is an advantage.
• Experience with APIs, connectors, Model Context Protocol or AI-agent technologies is beneficial but not mandatory.
• Familiarity with IT service-management processes and tools such as ServiceNow or Jira is an advantage.
• Fluent English; German or Slovak is an advantage.

Professional skills 

• You approach technical problems in a structured and analytical way.
• You take ownership of platforms and follow issues through to a sustainable resolution.
• You enjoy learning new technologies and translating emerging capabilities into stable enterprise services.
• You understand that reliability, security and user experience must be considered together.
• You communicate clearly with administrators, engineers, governance experts, vendors and end users.
• You document your work so that knowledge can be shared and operational processes remain transparent.
• You remain calm and solution-oriented when technology or priorities change quickly.
• You collaborate effectively across teams, countries and technical domains.

Why you will like us:

• Join a growing Workplace AI team responsible for one of Erste Group’s most strategically relevant technology areas.
• Help shape how thousands of employees across the Group use generative AI securely and effectively.
• Work hands-on with ChatGPT Enterprise and the evolving Microsoft Copilot ecosystem.
• Take responsibility for features from initial discovery to successful user adoption.
• Collaborate with an international network of technology, security, data-protection and business experts.
• Work in an environment that values curiosity, ownership, collaboration and continuous learning.
• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2700,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.