Workplace AI & Copilot Solutions Architect

Who You'll Be Working With

PLEASE NOTE:

Security Clearance: To be successfully appointed to this role, must be eligible to obtain Security Check (SC)clearance. 
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

You will join Capgemini's Content Services Practice, part of our global Insights & Data business line. Our team helps organisations transform how employees access knowledge, collaborate, execute business processes, and realise value from their information and content assets through modern workplace technologies.

Working across Microsoft 365, Power Platform, Copilot, content services, knowledge management, and workplace transformation programmes, we partner with clients to design and deliver solutions that improve employee experience, enable better decision making, and unlock new ways of working.

As workplace technology continues to evolve through AI enabled experiences, intelligent assistants, and agentic workflows, you will help clients navigate this rapidly changing landscape whilst ensuring solutions remain secure, scalable, and aligned to business objectives.
You will work closely with business leaders, enterprise architects, consultants, engineers, and technology partners to shape and deliver transformational workplace solutions across some of Capgemini's largest and most strategic clients.

The Focus Of Your Role

As a Workplace AI & Copilot Solutions Architect, you will lead the design of modern workplace solutions that combine Microsoft 365, Power Platform, enterprise content services, and Copilot capabilities to transform employee experiences and business processes.

You will act as the bridge between business ambition and technical delivery, helping organisations identify opportunities to unlock knowledge, improve collaboration, modernise business processes, and accelerate the adoption of AI enabled workplace technologies.

Working from strategy through to delivery, you will define architectures that connect people, knowledge, content, business applications, and AI powered experiences to deliver measurable business outcomes.

Key responsibilities include:

• Working with business stakeholders to identify opportunities to improve employee experience, collaboration, knowledge discovery, business processes, and operational efficiency through modern workplace technologies.
• Facilitating workshops and discovery sessions to understand current ways of working, organisational challenges, and opportunities for workplace transformation and intelligent process improvement.
• Translating business requirements into practical solutions leveraging Microsoft 365 Copilot, Copilot Studio, Power Platform, Microsoft Teams, SharePoint Online, and the wider Microsoft Business Applications ecosystem.
• Designing, developing, and deploying workplace AI experiences, agents, and business applications that help employees unlock organisational knowledge, augment decision making, transform business processes, and deliver greater value to customers and stakeholders.
• Implementing agentic workflows that connect enterprise content, business applications, collaboration platforms, and knowledge sources to transform how work is coordinated, decisions are made, and business outcomes are achieved.
• Designing and implementing integrations between Microsoft Copilot, Microsoft 365 services, business applications, content repositories, and line of business systems.
• Applying emerging interoperability frameworks such as Model Context Protocol (MCP) and Agent to Agent (A2A) patterns, where appropriate, to enable secure interaction between agents, enterprise knowledge, business applications, and workplace services.
• Supporting the adoption of modern knowledge management, enterprise search, and content services capabilities that improve information access, reuse, collaboration, and decision making across organisations.
• Ensuring solutions are designed in accordance with enterprise governance, security, compliance, information management, and responsible AI requirements.
• Establishing approaches for monitoring, measuring, and continuously improving user adoption, business outcomes, and solution effectiveness.
• Supporting innovation workshops, demonstrations, proofs of concept, and client engagements to help organisations understand and realise the value of next generation workplace technologies.
• Collaborating with colleagues across Content Services, Business Applications, Digital Workplace, Data, and AI communities to deliver integrated business transformation outcomes.
• Contributing to Capgemini assets, accelerators, delivery methodologies, and thought leadership within Workplace AI, Content Services, Knowledge Management, and Digital Workplace Transformation.

What You'll Bring

You will be passionate about helping organisations transform how work gets done through modern workplace technologies, intelligent automation, and AI enabled experiences. You will bring a blend of consulting, solution design, and engineering expertise, with the ability to understand complex business challenges and translate them into practical, scalable solutions that deliver measurable business outcomes.

You will be equally comfortable engaging with business stakeholders to understand strategic objectives and define successful outcomes, as you are designing and implementing solutions using Microsoft 365, Power Platform, Copilot, and enterprise content services technologies. You will have a natural curiosity for emerging workplace technologies and a desire to help organisations unlock greater value from their people, processes, knowledge, and business applications.

For this role, we are looking for individuals who combine strong technical capability with the ability to think strategically, challenge existing ways of working, and help clients navigate the evolving landscape of workplace AI, knowledge management, collaboration, and business process transformation.

Skills and Experience

Experience:

• Experience delivering Microsoft 365, Power Platform, Copilot, automation, workplace transformation, or business applications projects.
• Experience working directly with business stakeholders to gather requirements, define business outcomes, and translate them into scalable technical solutions.
• Experience designing and developing enterprise applications, workflow solutions, or intelligent workplace experiences using Microsoft technologies.
• Experience developing solutions for Microsoft Teams, SharePoint Online, or Microsoft 365, including custom integrations, extensions, applications, or user experiences beyond standard platform configuration.
• Experience integrating business applications, content platforms, and line of business systems using APIs, Microsoft Graph, Azure services, custom connectors, or related integration technologies.
• Experience working with Azure services supporting modern workplace and business application solutions, such as Logic Apps, Azure Functions, App Services, API Management, Entra ID, or related platform capabilities.
• Experience operating within consulting, professional services, or customer facing delivery environments.
• Experience working within agile delivery teams and multidisciplinary project environments.

Must Have Skills:

Strong hands-on experience with Microsoft 365 Copilot and Copilot Studio.

• Experience developing solutions using Power Apps, Power Automate, Dataverse, and the wider Microsoft Power Platform.
• Experience designing and developing solutions for Microsoft Teams, SharePoint Online, or Microsoft 365 using both low code and pro code approaches.
• Understanding of Microsoft 365 extensibility models including Teams applications, Microsoft Graph, SharePoint Framework (SPFx), custom connectors, and related development approaches.
• Good working knowledge of Azure services commonly used within workplace, business application, and integration solutions, including Logic Apps, Azure Functions, Entra ID, API Management, App Services, and Azure storage technologies.
• Understanding of enterprise integration patterns and the role of Azure services in connecting workplace technologies, business applications, content platforms, and line of business systems.
• Understanding of agentic AI concepts, prompt engineering, retrieval grounded experiences, and conversational design patterns.
• Experience integrating enterprise systems through APIs, Microsoft Graph, custom connectors, and modern integration approaches.
• Understanding of emerging standards such as Model Context Protocol (MCP) and Agent to Agent (A2A) interoperability concepts and their application within enterprise environments.
• Knowledge of enterprise security, identity, compliance, information management, and governance principles within Microsoft environments.
• Excellent communication, stakeholder management, workshop facilitation, and consulting skills.
• Ability to articulate technical solutions in the context of business outcomes, employee experience, business process transformation, and value realisation.

Desirable Skills

• Experience with multi agent orchestration and autonomous workflow design.
• Knowledge of Microsoft Fabric and enterprise data platforms.
• Experience implementing AI governance, responsible AI, and enterprise AI operating models.
• Experience developing Teams applications or Microsoft 365 extensions.
• Familiarity with the Model Context Protocol (MCP) and emerging agent interoperability standards.
• Microsoft certifications including AI 102, PL 600, PL 400, PL 900, or Copilot related certifications.

Additional Info

We're a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
**Declare they have a disability, and **
Meet the minimum essential criteria for the role.
Please opt in during the application process.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

What we’ll offer you 

You will be encouraged to have a positive work-life balance.  Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.  All UK employees are eligible to request flexible working arrangements. 

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more.

Why we’re different 

At Capgemini, we help organisations across the world become more agile, more competitive, and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.
 
Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age, and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.