Senior Specialist, AI Product Change Enablement

Job Description

Senior Specialist, AI Product Change Enablement

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of the company IT operating model, Tech centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each tech center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

At our company, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. We are seeking a Sr. Specialist, AI Product Change Enablement to join our team. This role will support the enablement and ongoing adoption of various products in the GPTeal product line, with a prioritized focus on Gemini Enterprise, for all global employees. This role is pivotal in making AI accessible, practical, and impactful for employees across the enterprise. Additionally, you are responsible for keeping our employees at the center, being user obsessed, to ensure we are meeting our users where they are, providing value and clarity on bringing AI and our ecosystem of tools into their day to day work. If you are passionate about AI and change management, and thrive in a global, dynamic environment, we invite you to be part of our mission to save and improve lives around the world. 

What will you do in this role

• Support the execution and roll out of GPTeal Gemini Enterprise and GPTeal product line, including various engagement activities such as challenges, community engagement, micro-learnings, new features and capability onboarding, content creation, change management frameworks, and adoption roadmaps.

• Conduct change assessments, providing insights and actions to drive adoption and value via relevant and impactful enablement programs.

• Co-design and implement change enablement programs and activities for prioritized products, guiding enterprise employees to apply and incorporate AI capabilities into their daily roles and workflows.

• Provide dedicated support to our communities and Gemini Influencer Network program, delivering a white glove service model that keeps champions engaged, triages any issues, and optimizes ways of working to ensure a long-term, valuable Influencer program that drives ongoing adoption across the company.

• Develop multi-channel communications that drive ongoing awareness, usage, and application of prioritized AI tools.

• Content Creation: Maintain existing and develop new content for user onboarding, knowledge management, and training resources including but not limited to cheat sheets, how-to guides, capability videos, FAQs, infographics, toolkits, walking decks, digital signage and more.

• Support management of product resource hubs ensuring content remains updated, relevant and published in a timely manner.

• Monitor Viva Engage community, responding to posts, questions and concerns related to any change enablement activities and resources.

• Support in the ongoing maintenance and updates of Change Enablement SOPs, ensuring new team members are onboarded and all dependent stakeholders of these SOPs are aware and adhering to all SOPs.

• Track change enablement KPIs, report findings, and provide action plans based on learnings.

• Serve as a primary connector between Change enablement team, product team and the dedicated product managers, other AI product teams, business units, and learning and development, translating capabilities into practical, day-to-day use for employees.

• Support virtual and in-person hands-on workshops and onboarding programs that advance our employees' use of AI technology into workflows, supporting employees across all levels, time zones, and various lines of business.

• Program Coordination & Alignment: Support in the day-to-day project management and operations of the global AI Change Enablement team, ensuring all team members remain aligned, coordinated, plans and deliverables are synced across workstreams for more effective execution.

• Use Gemini Enterprise and other AI tools in your day to day work, uncovering new possibilities and being a change catalyst for both the program team and users showcasing opportunities and ‘aha’ moments inspiring ongoing tool experimentation.

• Report to the Associate Director, Product Change Enablement, supporting the execution of day-to-day product change strategy.

• Stay current on emerging AI trends, concepts, particularly in Gemini Enterprise and Microsoft Copilot.

What should you have

Required:

• Bachelor's degree in Organizational Development, Business, Marketing, Human Resources, Communications, Information Systems, Engineering, or related field. 

• Minimum of 5-7+ years of experience in change management, digital transformation, organizational effectiveness, business process improvement, or a related discipline. 

• Strong knowledge of organizational change management methodologies (Prosci ADKAR, Kotter, or equivalent).

• Avid user of AI and familiarity with hyperautomation technologies, such as RPA, Intelligent Automation, and related tools.

• Experience developing executive communications and stakeholder engagement strategies.

• Excellent analytical, problem-solving, and critical thinking skills.

• Strong communication and collaboration abilities, with the ability to work effectively in cross-functional teams.

• User driven mindset & focus (i.e. customer obsessed)

• Facilitation & communication skills to work across all levels in the organization

• Work well with peers, and superiors in all departments as well as external contacts

• Proficiency in Microsoft Office suite and data analysis tools.

Preferred:

• Experience in the pharmaceutical or healthcare industry.

• Knowledge of lean methodologies, Six Sigma, or other process improvement frameworks.

• Familiarity with project management methodologies and practices.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills:

AI Adoption, AI Enablement, Business Process Improvements, Cross-Functional Collaboration, Data Analysis, Digital Transformation, Executive Communications, Intelligent Automation (IA), Organizational Change Management, Organizational Effectiveness, Reporting Tools, Robotic Process Automation, Stakeholder Engagement

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

#MSDHYDIT

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

09/14/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.