Job Description:

This is a senior technical lead role that pairs deep platform engineering expertise with the thought leadership needed to bring AI into production operations. The person owns the build, hardening, patching, and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents — while simultaneously identifying where AI and automation can replace manual toil, reduce incident volume, and shorten recovery times. Success depends as much on change leadership as on engineering: shaping standards, winning stakeholder buy-in, and guiding 1st line operations through new AI-enabled ways of working without disrupting service levels.

Key Responsibilities:

Platform engineering depth — packaging and hardening approved OS builds, management agent stacks, patch currency, and configuration standards across the estate
AI-driven operations innovation — identifying, piloting, and scaling AI/automation use cases for incident triage, root cause analysis, runbook execution, and predictive monitoring
Thought leadership and evangelism — articulating an AI-for-operations vision, authoring white papers and R&D positions, staying ahead of emerging tooling
Change management and adoption — driving organizational uptake of new practices, coaching 1st line teams, managing risk and resistance while protecting SLAs
Incident, problem, and change discipline — major incident leadership, RCA, and rigorous change control in a regulated production environment
Service improvement measurement — instrumenting and evidencing reductions in incident volume and MTTR from process redesign and automation
Solution design and implementation planning — translating requirements into physical builds, costed designs, and multi-workstream delivery plans
Automation and infrastructure-as-code fluency — scripting, configuration management, and pipeline-driven platform delivery
Standards, compliance, and documentation — run books, technical policies, and AI governance/guardrails to document-control standards
Cross-functional influence — partnering with architecture, security, development, vendors, and the business to land change.

Required Qualifications:

Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures.
Provide input to records, quality systems and management reports as required
Contributes to the definition and implementation of improved operability on new and current systems.
Uses innovative methods including the redesign of process and providing technical solutions to reduce the volume and mean time to recover incidents in assigned business unit.
Identifies risks & issues and takes ownership to deliver appropriate resolutions.
Provides technical expertise for root cause analysis and problem management.
Provides detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed.
Works and cooperates with internal and external groups when required in order to fully support environments and maintain service.
Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements.
Improves change management processes and procedures to ensure the most efficient processing of change within appropriate service risk constraints.
Provides specialist support during complex and/or major incidents.
May be asked to lead recovery efforts during major incidents within business unit.
Deputize for the team manager as required.
Contributes to or author technical documentation such complex changes instructions.
Reviews, and updates as appropriate, operations procedures, standards, and technical policies.
May be asked to assist with production of white papers on technical R&D projects
Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes.
Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors’ ability to provide service.
Responsible to seek out all information and to fully understand all aspects of each device’s technology configuration and uses all approved engineering tools available to implement conforming change.
Leads the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations, costing design elements, and obtaining agreement to proposed solutions.
Reviews and coordinates the implementation of proposed modifications, and changes to the production environment.
Provides direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time.

Preferred Qualifications:

Provides direction for: proactive health and performance monitoring of databases, indexes and logs, and troubleshooting of reported issues.
Reviews implemented scripts, stored procedures, and reports generated by automated database maintenance scripts.
Participates in the technical design process as it relates to database implementations, reviews technical documents, and communicates any risks or issues using the appropriate escalation procedures.
Provides directions to Technical Recovery plans (Database Standby and Replication, Backup and Recovery).
Platform Engineer:
Packages company approved hardened versions of targeted operating systems.
Ensures stack of agents for management systems are properly installed and connected.
Maintains patch levels in accordance with change management and security standards.
Storage Engineer:
Provides leadership for storage-related projects, including switch installations, disk consolidations, disk assignments, replication, and more.
Works closely with architecture teams to set, communicate, and maintain storage standards.
Network Engineer:
Reviews the network infrastructure documentation/ run book for standards adherence.
Complies with all routing and rules sets, sequences, defaults, and standards.
Documents and maintains all applicable configuration standards.
Assures all NIC and port speeds are appropriately locked down.
Application Engineer:
Fully familiarizes self with all aspects of the developed code.
Recognizes design problems and errors and takes corrective action from a design perspective on the object code Environment. Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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Senior AI Platform Engineer

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