Senior AI and MSP Specialist (Remote) - #35337
Manila Recruitment
- Location
- Remote (Philippines)
- Employment
- Full-time
- Level
- Senior Level
Posted 3 days ago
About the role
Manila Recruitment is seeking a Senior AI and MSP Specialist to build and deploy client Copilot agents while ensuring robust AI governance and security. The role involves training client staff, providing technical support, and leading the AI practice.
Skills
Microsoft 365
Microsoft Copilot
Copilot Studio
AI Governance
SharePoint
Power Automate
Entra ID
Microsoft Purview
DLP
API Integration
Automation
Troubleshooting
Technical Training
IT Administration
Data Security
Client Management
Perks
- Remote Work
Full job details
Duties and Responsibilities:
- Build a client Copilot agent from scratch
- Secure it correctly
- Connect it to business systems
- Troubleshoot issues independently
- Train client staff
- Deliver AI governance workshops
- Become Elevate's AI practice lead
Must-have Skills/Qualifications:
- 10+ years of experience in IT or technical roles, with broad technical knowledge and strong troubleshooting skills
- 3–5+ years of hands-on experience in AI, automation, or related technologies, with practical experience using AI tools and implementing automation solutions
- Open-minded and adaptable, with the ability to wear multiple hats, including assisting the helpdesk team and handling support tickets when required
- Strong experience with Microsoft 365 administration, including the M365 Admin Center.
- Hands-on experience with Microsoft Copilot and Copilot Studio, including building, deploying, managing, and troubleshooting Copilot agents, as well as resolving issues with other AI tools such as Claude and ChatGPT
- Strong understanding of AI security and data leakage risks
- Experience with Microsoft Purview, DLP and sensitivity labels
- Strong experience with SharePoint, SharePoint security
- Strong SharePoint, Teams, OneDrive and Entra ID knowledge
- Able to connect agents to business systems using APIs and Power Automate
- Run client workshops, training sessions and AI readiness assessments
- Create professional documentation, governance policies and best practices
- Excellent English communication skills, with the ability to understand client requirements, explain technical solutions clearly, and work effectively with clients and internal teams.
Advantageous Skills/Experience:
- Bachelor of Computer Science, Information Technology graduates or comparable experience
- MSP experience
- PowerShell and Python
- Microsoft Graph API
- RAG / knowledge-base solutions
- MCP (Model Context Protocol)
- Security certifications