Senior Agentic Operations Engineer

Job Profile:

Applications Developer 3

Job Family:

IT Applications

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Designs, develops, and troubleshoots moderately complex software and applications in support of establishing a sustainable institutional technological infrastructure.

Job Description:

Enterprise Technology is building a new Agentic Operations team and is hiring two Senior Agentic Operations Engineers to help build this capability from the ground up. The team will develop and manage AI agents that monitor university systems, identify potential issues, and help resolve problems before they impact the ASU community.

As a member of this new team, you will help establish the tools, processes, and safeguards needed to use AI safely and effectively within ASU’s technology environment. You will work across monitoring, automation, security, and AI-driven remediation, with a focus on building reliable and well-governed solutions.

This is an opportunity to shape a new capability at ASU. We are looking for experienced engineers who are comfortable with change, learn quickly, and enjoy solving complex problems. As the platform matures, you will help expand the ways AI can safely support university operations.

Position Salary Range: $78,000.00 – $120,000.00 per year; DOE.

Essential Duties:

• Help build, deploy, and govern a platform of AI agents that monitor ASU's environment and, over time, help remediate issues safely.
• Contribute to the discovery and definition of the team's tooling, practices, standards, and operating model as a new group.
• Work across telemetry and detection (ingesting signals, modeling baseline health, tuning anomaly detection) and orchestration and remediation (secure execution, IAM/RBAC, human-audited runbooks, failsafe rollbacks), developing deeper emphasis in one area over time.
• Uphold and help define governance standards: role-based access control, audit logging, human-in-the-loop escalation, and reversible/rate-limited actions.
• Sequence automation responsibly up an autonomy ladder — starting with low-risk, reversible actions on low-blast-radius systems and earning broader autonomy as trust is proven.
• Serve as a peer reviewer for the other engineer's agent logic before any production deployment.
• Partner with system owners, security, and other teams to adopt agents safely across the environment.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

• We do not expect every candidate to have all of the following. Strong generalists with depth in several of these areas are encouraged to apply.
• Hands-on experience with LLMs and/or agent-based systems and their operational risks.
• Strong programming skills in Python (async, typing, testing).
• Cloud infrastructure experience (AWS preferred) and infrastructure as code (OpenTofu/Terraform).
• Experience with observability and telemetry (metrics, logs, traces);
• familiarity with Datadog a plus.
• Experience in one or more of: time-series/anomaly detection or baseline modeling; or secure automation, IAM/RBAC, and safe automated remediation with rollback.
• Familiarity with SRE practices — SLOs, error budgets, incident management, on-call.
• Comfort operating in an ambiguous, discovery-oriented environment and helping define new practices.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• ABOR only: Evidence of current employment in an Arizona Board of Regents Organization; ASU, U of A, or NAU.

Working Environment:

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.

Primary Location: SkySong — Scottsdale, AZ. This is a hybrid position with an expectation of three (3) days per week on-site. Candidates must reside in, or be willing to relocate to, the greater Phoenix metropolitan area.

*Please submit a cover letter that addresses the following:

• Briefly explain your hands-on experience with LLMs/agentic systems and how you addressed operational risk or safety in those projects.
• How do you approach building and operating in an ambiguous, newly established team/environment?
• AI Disclosure: If you used generative AI tools to assist in drafting your application materials, please briefly disclose how you utilized them.

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.  We are a values-driven organization.  Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. 

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

 

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.