Principal AI & Salesforce Architect - Remote in US

Req ID: 393533 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Principal AI & Salesforce Architect - Remote in US to join our team in Remote, Texas (US-TX), United States (US).

Principal AI & Salesforce Architect

Forward Deployed Engineering  ·  Senior, client-facing  ·  Full time  ·  Regular travel to client sites

The opportunity

Agents are becoming the users of enterprise software. Salesforce is responding by moving its value beneath the screen: capabilities any agent can invoke, business logic packaged as Skills, trusted context in Data 360, orchestration across vendors in Agent Fabric, and a choice of models from Salesforce's own CRM reasoning model to the frontier labs.

Most enterprises can see the shift. Very few have someone who can explain where AI is going, decide what it means for their business and their Salesforce estate, and then make it work in production. This is a strategic, AI-forward role that stays with the client while uncertainty and risk are highest, remains through production, and hands ownership to the delivery team once the solution is proven and stable.

Not a typical FDE role

Most Forward Deployed Engineers embed one product in one company. Ours is a strategic seat in a global Salesforce practice.

• Wider. You work across industries and our most strategic clients, not inside a single deployment.
• Earlier. You shape the question with client executives before anyone designs a solution.
• Further ahead. You lead the conversation about where models, agents and Salesforce are heading, not only what ships this quarter.
• Hands-on. You prototype, debug, inspect code, understand failure modes and work directly with engineers to unblock the hardest problems.
• Lasting. What you learn in the field becomes how the whole practice sells and delivers.

What you will do

• Be the AI voice in the room. Brief client executives on where frontier and open-weight models, agents and Salesforce are heading, and translate that direction into business and technology roadmaps.
• Shape our most strategic pursuits. Frame the problem, challenge whether an agent is the right answer, set the architecture and pressure-test scope, estimates, operating assumptions and risk.
• Choose the right intelligence for each step. Decide where a frontier model, an open-weight model, a CRM reasoning model, deterministic logic or a person belongs. Weigh accuracy, cost, latency, privacy, sovereignty, hosting, operability and failure modes – not novelty.
• Design agentic systems. Architect orchestration, tool use, retrieval and grounding, memory, evaluation and guardrails across Agentforce, Data 360 and external model platforms, and define how agents are tested, monitored and improved once they are live.
• Design trusted agent authority. Define agent identity, delegated authority, tool access, action boundaries, approval checkpoints, auditability and revocation so agents act with least privilege, mapped onto the Salesforce security model and the client’s enterprise identity.
• Architect across the estate. Translate business, functional and non-functional requirements into Salesforce designs, data models and integration patterns spanning Agentforce, Data 360, MuleSoft, Databricks and the wider enterprise estate, protecting platform integrity and maintainability.
• Make it real, fast. Prototype with AI-assisted tools and our engineers; inspect and debug code, traces and integrations as needed so clients see working behavior and failure modes early, not a promise.
• Lead delivery while the risk is highest. Set direction with architects, unblock the hardest problems and lead escalations across Salesforce, MuleSoft, Data 360, models and enterprise systems, alongside delivery teams and Salesforce engineering.
• Stay through production. Remain engaged through production validation and stabilization, using real operating behavior to test the architecture and help restore stability when the hardest issues surface.
• Hand off, then move on. Once the solution is proven and stable, transition architecture decisions and the reasoning behind them, known risks, runbooks and ownership to the delivery or managed-service technical lead and take on the next frontier problem.
• Lead our thought leadership. Publish, speak and turn field patterns into the reference architectures, decision frameworks and approaches the whole practice uses.
• Raise the bar. Mentor architects and engineers on AI and agentic design so the practice’s depth grows with every engagement.

What this role is not

• Not a demo circuit. You stay with clients into production, where credibility is earned.
• Not a coding seat, and not a hands-off architect. You prototype, debug, inspect code and unblock; our engineers build and own sustained development.
• Not the delivery technical lead. You do not direct day-to-day engineering execution, run the code-review queue or own CI/CD and release management. You lead while risk is highest and then hand off.
• Not delivery management or sales. Engagement managers run delivery and sales owns the commercial outcome; you own the technical truth.
• Not a permanent fixture on one account. You go where uncertainty is highest, remain through production proof and stabilization, then transition ownership.

What you will bring

• Real AI depth. Frontier models such as Claude, GPT and Gemini, and open-weight models such as Llama, Nemotron and Mistral: their trade-offs in capability, accuracy, cost, latency, privacy, sovereignty, hosting and failure behavior, and when each belongs in an enterprise.
• Command of agentic design patterns. Tool use, planning, multi-agent orchestration, retrieval and grounding, memory, evaluation, guardrails and human oversight – including where each pattern fails in production.
• A point of view on where AI is going. And how it reshapes Salesforce: headless capabilities, Skills, trusted context, Agent Fabric, agent identity and delegated authority, and pricing that moves from seats to actions.
• Security for autonomous systems. Practical judgment in agent identity, delegated authority, least-privilege tool access, policy enforcement, human approval, auditability and revocation.
• Deep Salesforce expertise. Strong command of Salesforce architecture, security model, limits and data modeling. Real depth in at least one of Agentforce, Data 360 or MuleSoft, fluency across the rest, and the enterprise breadth to connect Salesforce to SAP, ServiceNow, Databricks and the wider data and application estate through resilient API, event and batch patterns.
• Hands-on technical fluency. Able to prototype, trace failures, inspect Apex, Lightning Web Components, Flow, APIs and integration code, read logs and work directly with engineers; you do not need to be a full-time production software engineer.
• Production scar tissue. Named enterprise AI or platform programs you took live, with specific accounts of what broke, how you diagnosed it, the trade-offs you made and how stability was restored.
• A double register. Credible with a CIO at nine and with their most skeptical architect at ten, able to disagree with either without losing the room.
• A public voice. You write and speak, and you enjoy it. You use modern AI-assisted tools every day and turn field experience into reusable guidance.

Required experience

• 10+ years delivering enterprise technology, platform or architecture programs, including substantial Salesforce experience and named deployments taken through production.
• Demonstrated enterprise AI, agentic or complex Salesforce platform delivery, with direct involvement in architecture decisions, high-risk problem solving and production stabilization.
• Evidence of operating at both executive and deep technical levels, leading through ambiguity and transitioning proven solutions to sustained delivery teams.

Preferred credentials and evidence

• Salesforce CTA, Application Architect, System Architect, Platform Developer, Agentforce, Data 360 or MuleSoft credentials are valued, but are not substitutes for production delivery and AI judgment.
• Published articles, conference presentations, reference architectures or other visible thought leadership in enterprise AI, agents or Salesforce.

You might be, today

• A Salesforce CTA or principal architect who has taken Agentforce or large platform programs live and follows the AI frontier closely.
• A Forward Deployed Engineer, applied AI engineer or senior solution engineer at Salesforce, an AI lab or a major ISV, ready for a wider canvas.
• A field CTO or principal at a systems integrator or AI-native consultancy who has put enterprise AI into production.
• An enterprise AI leader who has run agentic programs inside a large organization and now wants to shape many.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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