Power Platform & AI Solutions Specialist

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Join our Digital Workplace team and help drive digital transformation across Flight Centre Travel Group through innovative automation, business applications, and AI-enabled solutions. In this impactful role, you'll partner with Business Analysts and stakeholders to transform business challenges into scalable solutions using Microsoft Power Platform technologies and emerging AI-assisted development capabilities.

This role offers the opportunity to lead the design, orchestration, validation, and optimization of AI-generated applications and automations while ensuring quality, security, governance, and business alignment. If you are passionate about low-code development, AI innovation, integrations, and delivering business value faster, this is an exciting opportunity to make a meaningful impact.

Key Responsibilities

Partner with Business Analysts and stakeholders to discover requirements, challenge assumptions, and define solution designs for business applications and automation opportunities.
Translate business requirements into detailed functional and technical designs for execution through AI-assisted development platforms and Microsoft Code Apps.
Act as the technical lead for AI-generated development, guiding AI tools to produce applications, workflows, integrations, and supporting components.
Facilitate solution design workshops with stakeholders and AI tools to evaluate and refine solution approaches.
Review, validate, test, and optimize AI-generated solutions to ensure compliance with architectural standards, governance policies, security requirements, and best practices.
Design, develop, optimize, and support Power Automate Cloud Flows that improve business process efficiency.
Build and maintain solutions using Microsoft Power Platform technologies, including Power Apps, Power Automate, and Dataverse.
Design and review Dataverse data models, table structures, relationships, security models, and governance controls.
Ensure AI-generated Power Platform assets adhere to enterprise standards and best practices.
Troubleshoot and remediate issues within Power Automate flows, Dataverse environments, application logic, and integrations.
Integrate Power Platform solutions with Microsoft technologies and external services using RESTful APIs and modern integration patterns.
Work with JSON and related data structures to support automation, application, and integration development.
Leverage AI technologies, agentic workflows, and frontier models throughout solution discovery, design, development, testing, optimization, and support activities.
Evaluate emerging AI development capabilities and identify opportunities to improve development velocity and solution quality.
Manage and track project deliverables using Jira, Azure DevOps, Microsoft Project, or similar tools.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience working with Microsoft Power Platform technologies, including Power Apps, Power Automate Cloud Flows, and Dataverse.
Advanced understanding of Power Automate Cloud Flows, workflow architecture, exception handling, monitoring, governance, and performance optimization.
Strong understanding of Dataverse architecture, table design, relationships, security models, business rules, and solution lifecycle management.
Demonstrated experience translating business requirements into solution designs and technical specifications.
Proven experience collaborating with Business Analysts and business stakeholders to shape solution outcomes.
Experience using AI-assisted development tools to design, generate, test, and refine business applications and automations.
Ability to review, validate, improve, and support AI-generated applications, workflows, integrations, and technical assets.
Experience integrating solutions with RESTful APIs and external services.
Strong understanding of JSON and modern data exchange methodologies.
Strong understanding of business process automation, solution architecture principles, and low-code platform capabilities.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

Location – Toronto, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $100,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

#LI-DE1#FCB#LI-Onsite

Flight Centre Travel Group - Power Platform & AI Solutions Specialist - Toronto, ON

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