Customer Service Agent - AI & Technology
Pyle USA
- Location
- Remote (Poland)
- Employment
- Contract
- Level
- Mid Level
Posted 5 days ago
About the Role
Pyle USA is seeking a Customer Service Agent to provide support for e-commerce customers via email, chat, and phone. The role involves troubleshooting order issues and helping implement and improve AI-driven customer service tools and workflows.
Skills
Customer Service
E-commerce
AI Tools
Automation
Technical Troubleshooting
Communication
Teamwork
Problem-solving
API
Integrations
Programming
CRM
Helpdesk Platforms
Perks
- Remote Work
Full job details
Customer Service Agent – AI & Technology
We are an e-commerce company looking for a Customer Service Agent – AI & Technology to join our team. This role combines day-to-day customer support with opportunities to work on AI, automation, and customer service technology. This will be a remote/telecommute position.
What You’ll Do
- Assist e-commerce customers through email, chat, and phone
- Troubleshoot customer, order, and product-related issues
- Help implement, monitor, test, and improve AI customer service tools
- Identify opportunities to improve workflows using AI and automation
- Troubleshoot technical issues and help connect different systems
- Test and help implement new tools and processes
- Previous customer service experience
- Strong English reading, writing, and speaking skills are required
- Strong communication and teamwork skills
- Good technical and problem-solving abilities
- Familiarity with AI tools and automation
- Ability to learn new systems quickly and research solutions independently
- Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus