Applied AI Engineer ServiceNow - Lead Software Engineer II

Lead Applied AI Engineer II – ServiceNow

Role Overview: As a ServiceNow Lead Applied AI Engineer II, you will actively engage in your engineering craft, taking a hands-on approach to building and enhancing high-visibility, full-stack products that serve the business and its users. Your expertise will be pivotal in delighting customers and users, while driving tangible value across Deloitte’s product and AI investments. You will leverage your extensive engineering craftsmanship and advanced proficiency across full-stack software engineering and modern frameworks—together with applied AI fluency that lets you build GenAI and agentic capabilities directly into the products you deliver—consistently demonstrating your exemplary track record in delivering high-quality, outcome-focused solutions. The ideal candidate will be a role-model leader and mentor, collaborating with cross-functional teams to design, build, and ship products end to end, from concept through production.

Key Responsibilities:

• Embrace and drive a culture of accountability for customer and business outcomes—and for the cost of achieving them. Develop engineering solutions that solve complex problems with valuable outcomes, ensuring high-quality, lean designs and implementations, and owning the inference, token, and cloud cost of what you build.
• Serve as the technical advocate for products, ensuring code integrity, feasibility, and alignment with business and customer goals. Lead requirement analysis, low-level architecture and component design, development, testing, integrations, and support.
• Maintain accountability for the integrity of architecture and technical stack to the enterprise standards and strategy. Manage dependencies, code design, implementation, quality, data, and ongoing maintenance and operations. Stay hands-on, self-driven, and continuously learn new approaches, languages, and frameworks. Create technical specifications, and write high-quality, supportable, scalable code and review code of other engineers, mentoring them, to ensure all quality KPIs are met or exceeded. Demonstrate collaborative skills to work effectively with diverse teams.
• Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams before, during, and after delivery to ensure the right solution is delivered at the right time.
• Adopt a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.
• Work collaboratively with empowered, cross-functional teams including product management, experience, and delivery. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and innovation.
• Possess deep expertise in modern software engineering practices and principles, including AI and Agentic SSDLC to deliver daily product deployments using full automation from discovery to production to operations with all quality checks through SSDLC lifecycle. Be a role model, leveraging these techniques to optimize solutioning and product delivery. Demonstrate strong understanding of the full lifecycle product development, focusing on continuous improvement and learning.
• Quickly acquire domain-specific knowledge relevant to the business or product. Translate business/user needs, architectures, and UX/UI designs into technical specifications and code. Be a valuable, flexible, and dedicated team member, supportive of teammates, and focused on quality and tech debt payoff.
• Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly. Inspire and influence teammates and product teams through well-structured arguments and trade-offs supported by evidence. Create coherent narratives that align technical solutions with business objectives.
• Engage and collaborate with product engineering teams at all organizational levels, including customers as needed. Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals. Align diverse perspectives and drive consensus to create feasible solutions.

The team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The successful candidate will possess:

§  Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.

Required Qualifications:

• A bachelor’s degree in computer science, software engineering, data science, machine learning, or related discipline. Experience is the most relevant factor.
• 10+ years of full-stack software engineering experience with most of the following: JavaScript/TypeScript, Angular, React, NodeJS, Python, SQL/NoSQL, REST/API integrations, ServiceNow application development and deployment patterns, LangChain, LangGraph, as well as unit and integration testing frameworks.
• 3+ years of experience building AI/ML and agentic applications, with hands-on GenAI experience across LLM integration (OpenAI, Anthropic, or open-source models), RAG pipelines, prompt engineering, vector databases, evaluations, and AI agent orchestration, and applied AI capabilities on platforms such as ServiceNow.
• 5+ years of experience with cloud-native engineering, using FaaS, PaaS, micro-services, or enterprise platform deployment models, including Azure, AWS, GCP, including their AI/ML services such as ServiceNow NowAssist plus application-level infrastructure-as-code, and cost-aware engineering (FinOps accountability)

§  3+ years of experience in establishing engineering standards, including actively leading, mentoring, and guiding team members in the adoption and continuous improvement of these standards.

§  Prior software engineering experience with the understanding of Business Context Diagrams (BCD), sequence/activity/state/entity relationship/data flow diagrams, OOP/OOD, data structures, algorithms, and code instrumentations, and AI-augmented spec-driven development.

§  Prior experience using methodologies & tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, SonarQube, Automated Test Framework (ATF), MLflow, and agentic AI frameworks (e.g. ServiceNow NASK, MCP, LangFuse, LangSmith, or equivalent multi-agent orchestration tools) etc. to deliver high-quality products rapidly.

• ServiceNow engineering experience, including platform architecture, workflow automation, integrations, and AI-enabled ServiceNow capabilities, with the ability to translate product needs into scalable enterprise solutions.
• Preferred certifications may include ServiceNow Certified System Administrator, Certified Application Developer, CIS-HRSD, CIS-Data Foundations, CIS-ITSM, CIS-IRM, CIS-SPM, AI/GenAI-focused ServiceNow credentials, or relevant cloud/AI certifications.

Other:

• Ability to travel 10%, on average, based on the work you do and products you build.
• Limited immigration sponsorship may be available.