AI Operations Engineer- AI Agent, AI Tool

Meet the Team

You will join the Cisco Mobility Services organization, part of the Mass-Scale Infrastructure Group within Cisco. Cisco IoT Control Center is the #1 market-leading cellular connectivity management platform. Our global organization is responsible for end-to-end engineering and operations of the Control Center product, including feature development, releases, production operations, and customer support. Cisco’s IoT organization supports more than 300 million connected devices every day, driving digital experiences, infrastructure management, and automation across the IoT portfolio. In this role, you will build AI-powered tools for Agentic Operations and the agentic platform, helping teams operate complex systems with greater efficiency, reliability, and speed.

Your Impact

• Build and evolve AI-powered operational tools and agentic platform capabilities for specific domains, automating and optimizing SRE operations.
• Develop agentic workflows that apply AI and machine learning to risk and incident management, anomaly detection, root cause analysis, and problem-solving.
• Design custom monitoring solutions for AI workloads and deployment architectures, integrating with existing monitoring frameworks and APIs.
• Combine monitoring signals with machine learning and statistical analysis to detect anomalies, identify threats, and surface infrastructure problems in real time.
• Implement automated testing, integration, and deployment for AI models and applications; use model versioning and pipeline orchestration to improve reliability.
• Partner with data scientists, software engineers, and infrastructure and operations teams to integrate solutions into existing systems and ensure reliability, scalability, and performance.
• Conceptualize, develop, deploy, and continually refine machine learning models and AI agents for operational use cases.
• Automate routine work, measure and report on KPI gains, incident reduction, and system performance, and continuously improve AI Ops tools and processes.

Minimum Qualifications

• Bachelor’s degree and 7+ years of related experience, or a master’s degree and 4+ years of related experience, or a PhD and 1+ year of related experience.
• Strong software engineering experience building and delivering operational software tools or platform capabilities.

Preferred Qualifications

• Working experience building operational tooling.
• Working experience developing monitoring solutions tailored to anomaly detection.
• Working experience with AI models and AI coding tools.
• Working experience building AI agents or agentic systems.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Disclaimer

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

• be in direct response to an application you have submitted through the company career site
• begin with screening or an interview
• originate from a Cisco email address, and
• be conducted across email, phone, or WebEx

Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.

If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.