AI Automation Engineer

MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.

WE ARE MONUMENT

Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.

• Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
• Consultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
• Global MSP with an ecosystem of partners spanning 50 countries and all major regions
• Vendor neutral model relies upon a trusted partner and supplier community
• Partners with industry-leading VMS systems
• More “Gen 1” implementations than any other MSP over the last 5 years.
• Seamless extension of client HR, sourcing, business units, vendors and contractors

OUR SHARED VALUES

• EVERYONE MATTERS
• WE TAKE CARE OF EACH OTHER
• LEADERSHIP IS HERE TO SERVE
• HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE
• ALWAYS KNOW WHERE YOU STAND
• EXCELLENCE ISN’T THE EXPECTATION, IT’S THE MONUMENT STANDARD

Position Title: AI Automation Engineer

Position Summary: 

We are looking for an AI Automation Engineer to build the agents and automations that Monument's own teams run on. You will sit with the people who do the work in operations, finance, HR, and sales support, watch how the work actually gets done, and replace the manual parts with something that runs itself. 

This is an internal role. You are not billed to a client, and you do not carry an external account. Your stakeholders are the function owners inside Monument, and they are demanding in a different way than a client is: they sit next to you, they will tell you immediately when something does not work, and they have to live with what you build every day. 

You build primarily on Microsoft: Copilot Studio, Power Automate, Power Apps, Dataverse, and the Microsoft 365 estate our teams already work inside. That is the default because it is where our data and our users already are, not because it is the only tool you are allowed to touch. When a problem is better solved another way, say so. 

The measure of this job is use, not delivery. An agent nobody opens is a failure even if it works. You are expected to watch what happens after launch, fix what people actually trip on, and retire the things that did not earn their place. 

How the Work Runs 

Most of what you build will follow the same four steps. The first one is the one people skip, and it is the one that decides whether the rest was worth doing. 

Steps:

• Sit with it: Watch the process being done by the person who does it. Count the clicks, the copy-pastes, the waiting, the rework. Do not work from a written process doc alone. 
• Map and decide: Write down the process as it truly runs, including the exceptions. Then decide what to automate, what to simplify first, and what to stop doing altogether. 
• Build the thin slice: Ship the smallest working version to real users in days, not months. Get it into the tools they already have open, such as Teams, Outlook and SharePoint, rather than a new place to go.
• Instrument and hand over: Add logging and usage tracking. Write the runbook. Train the owner. Make sure it survives without you in the room.

Required

• 3-5 years building business applications, integrations, or automations that real people use daily
• Hands-on delivery experience with Microsoft Power Platform, covering Power Automate and Power Apps at minimum
• Working knowledge of Copilot Studio or a comparable conversational agent platform
• Able to write real code when the platform runs out of road: C#, Python, or JavaScript, plus REST API integration
• Demonstrated ability to map a business process and identify what is worth automating
• Comfortable working directly with non-technical stakeholders and translating what they say into what they need
• Clear written communication: documentation, runbooks, and training material people can use

Strongly Preferred

• Microsoft certifications: PL-200, PL-400, PL-600, or AI-102
• Experience with Azure AI Foundry, Azure OpenAI, or retrieval-augmented generation over internal content
• Dataverse data modelling and Power Platform ALM across environments
• Robotic process automation background: Power Automate Desktop, UiPath, or Automation Anywhere
• Experience automating back-office functions such as HR, finance, recruiting, or operations
• Exposure to Power Platform governance: DLP policies, environment strategy, and admin tooling
• Prior work inside a professional services or consulting firm

Core Competencies

• Process Curiosity
• Build Velocity
• Platform Depth
• Stakeholder Partnership
• Adoption Focus
• Pragmatism
• Documentation Discipline
• Delivery Accountability