AI Agent Engineer (Polish-speaking)

About Ace Waves

AI is rebuilding customer service from the ground up. At Ace Waves, we’re building an AI agent platform that handles real customer conversations end to end for leading consumer brands.

We started in stealth and are now a fast-growing, well-funded startup with a growing customer base across Europe. We’re headquartered in Kaunas, with GTM hubs in London and Poland, and we’re driven by a shared commitment to excellence, ambition and speed.

Our co-founders, Antanas Bakšys, Ringaudas Kalinauskas and Lukas Mikuckis, previously founded SearchNode, which was acquired in 2022. They are industry veterans and pioneers in agentic AI, with a clear goal for Ace Waves: to become a global top vendor and the next Lithuanian unicorn. As an early team member, you’ll work closely with them.

About the role

Teams Purpose

How We Engineer

Why we are hiring now

What you’ll do

• Build, maintain and continuously improve production-grade multi-agent AI systems running in live customer support at scale.

• Lead or join client workshops to map support processes and turn them into executable agent procedures.

• Implement and test integrations with customer platforms such as Zendesk, Intercom, Shopify and internal CRMs.

• Monitor performance, debug live environments, and keep deployed agents reliable and safe.

• Document solutions clearly and explain technical details to clients and internal teams.

• Work with the GTM team so that technical delivery matches customer business goals, and share implementation insights that help win new customers.

Examples of work in this role

• Building and launching a complete multi-agent orchestration for a major brand that automates refunds, order status, delivery questions and other customer issues at scale.

• Working directly with the customer to explain system logic, coordinate maintenance, and plan improvements based on live performance data.

• Joining customer integration strategy sessions and sharing best practices with the GTM team to improve future rollouts.

What this role is not

Your profile

• Native or fluent Polish

• Strong written and spoken English

• Strong logical and analytical thinking: you find structure in complex systems

• You learn fast and deliver results when conditions change

• Experience building technical projects or digital products, with code, no-code, AI or other tooling

• You communicate clearly with technical and non-technical audiences and are comfortable working directly with business customers

• A self-directed mindset, strong ownership and a bias for action

Even better

• Ability to read and write clear, logical code (Python, JavaScript or similar)

• Experience with automation tools such as n8n, Make or Zapier

• Knowledge of APIs and integrations with enterprise platforms

• Experience in customer support or service operations

• Interest in AI and agent orchestration

• Other CEE languages, such as Latvian, Estonian, Czech, Slovak, Hungarian or Romanian

Why Join

Our Tech Stack

Compensation and practicalities

Compensation

Location

Equal opportunity to all

We’re building technology that changes how people and businesses interact around the world. To build it responsibly for everyone, we welcome a diversity of perspectives, backgrounds and experiences. We welcome all applicants regardless of race, religion, national origin, age, disability, pregnancy, gender identity or expression, sexual orientation, citizenship, or any other legally protected status. The language requirements reflect the markets this role serves.

Why We Are Keeping This Open

About us