Sr Software Engineer - Impact AI

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success. This isn’t just another product - it’s a strategic platform that combines AI, analytics, and human expertise to deliver measurable business outcomes. By joining the Impact team, candidates will:

• Shape the Future of Digital Transformation
  • Build solutions that empower global enterprises to make smarter, data-driven decisions and realise value faster.
• Innovate with Cutting-Edge Technology
  • Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations.
• Deliver Real-World Impact
  • Help customers optimise platform health, track KPIs, and achieve their business goals through prescriptive guidance and premium support.
• Collaborate with Experts
  • Work alongside a passionate team of engineers, designers, and strategists who are redefining customer success.
• Create Meaningful Experiences
  • Design visually compelling, intuitive digital journeys that make complex processes simple and impactful.

Joining the Impact team means building technology that matters - technology that accelerates ROI for customers and sets new standards for enterprise value delivery.

What you get to do in this role:  

• Leverage ServiceNow AI Capabilities to construct AI-powered, scalable, and reusable software solutions that drive measurable impact for users and business processes.
• Drive innovation by applying prompt engineering techniques and designing scalable architectures to support AI-powered solutions across the organisation.
• Collaborate with product owners to translate business and user needs into intelligent, well-architected features, owning your work from design through implementation, automated testing, and delivery.
• Develop extensible and user-friendly software that enables customers to customize and leverage AI-driven functionality to solve real-world problems.
• Build intuitive, performant JavaScript UI components (e.g. LitJs, DaisyUI, TailwindCSS) to ensure flexibility for customer-specific needs.
• Champion our quality-first mindset by integrating automated testing frameworks (e.g., Playwright) into CI/CD workflows to ensure consistent, high-quality releases.
• Participate in design and code reviews, championing best practices in performance, maintainability, and testability.
• Contribute to the design and enhancement of AI-enabled products and features, while improving the reliability, observability, and production readiness of the existing product suite.
• Troubleshoot and optimize system performance across the stack, ensuring scalability and responsiveness.
• Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement.

Qualifications

To be successful in this role you have:

• Experience leveraging AI to improve workflows, decision-making, or product functionality — including integrating AI APIs, automating processes, or analyzing AI-driven insights.
• Day-to-day work involves JavaScript, but strong foundations in languages like Java or Python are equally valued. Must have 4+ years of enterprise-level software engineering experience.
• Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
• Familiarity with automated testing and CI/CD pipelines, and a commitment to engineering excellence and reliability.
• Analytical mindset with the ability to design impactful AI solutions that solve complex problems.
• Experience with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.
• A passion for collaboration, craftsmanship, and continuous learning, fostering a culture of quality and innovation.

Why Join Us:

• Build and deliver high-impact software that powers digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship, quality, and innovation.
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
• Be part of a team that encourages creativity, continuous learning, and shared success

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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