We believe that communication belongs to everyone. Our mission is to democratize phone service and remove barriers that prevent people from staying connected.

As TextNow continues to evolve, Artificial Intelligence is becoming a foundational capability across our products, operations, and employee experience. Our AI Labs team is responsible for identifying, validating, and scaling AI-powered solutions that create measurable impact for customers and employees.

We're looking for a Senior Software Developer who can help transform AI opportunities into production-ready systems, partner with stakeholders across the business, and accelerate TextNow's adoption of AI technologies.

What You'll Do

Build AI-Powered Solutions

Design, develop, and deploy AI-enabled applications, services, and automations

Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks

Evaluate emerging AI technologies and rapidly prototype new concepts

Transform proofs-of-concept into scalable production systems

Lead Technical Delivery

Drive architecture and implementation decisions for AI initiatives

Define patterns and standards for AI application development

Balance experimentation speed with security, governance, and operational excellence

Ensure solutions are reliable, observable, maintainable, and cost-effective

Enable the Organization

Partner with business stakeholders to identify high-value AI opportunities

Translate business problems into technical solutions

Consult with teams across Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations

Help teams adopt AI capabilities and best practices

Build Internal AI Capabilities

Develop reusable AI services, frameworks, and components

Create integrations with enterprise platforms and business systems

Design automation workflows that reduce manual effort and increase operational efficiency

Contribute to AI governance, evaluation frameworks, and responsible AI practices

Mentor and Influence

Coach engineers and technical stakeholders on AI development approaches

Share knowledge, best practices, and lessons learned

Drive technical discussions and influence the direction of TextNow's AI strategy

What You Bring

Technical Experience

5+ years of software development experience

Experience designing and delivering production-grade software systems

Strong programming skills in one or more modern languages (Go, Python, TypeScript, Ruby, or similar)

Experience with cloud platforms and modern deployment practices

AI & Automation Experience

Hands-on experience building applications with Large Language Models

Experience training custom models

Understanding of prompt engineering, evaluation methodologies, and AI system design

Experience with workflow automation and orchestration platforms

Familiarity with retrieval systems, vector databases, knowledge management, or agent frameworks

Delivery & Collaboration

Comfortable operating in ambiguous environments with evolving requirements

Strong communication skills with technical and non-technical audiences

Demonstrated ability to lead projects from concept through deployment

Ability to identify opportunities independently and drive execution

Mindset

Curious and pragmatic

Strong ownership mentality

Bias toward experimentation and learning

Able to balance speed with long-term sustainability

Excited by solving business problems using technology

Nice to Have

Experience building enterprise AI solutions

Experience with OpenAI, Anthropic, Google, or open-source model ecosystems

Experience with observability and AI performance monitoring

Experience implementing AI governance, evaluation, or security frameworks

Telecommunications industry experience

Experience building internal developer productivity tools

Base Salary Range

The expected base salary range for this role is:

Canada Intermediate: CAD $113,400 - $162,000 annually

Canada Senior: CAD $158,000 – 207,000 annually

Canada Staff: CAD $200,400 – 248,000 annually

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.

This posting is for a current, active vacancy.

More about TextNow

Our culture

We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more! 

Our values

Customer Obsessed

We strive to have a deep understanding of our customers.

Do Right By Our People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a "Yes, We Can" mindset to achieve ambitious goals.

Act Like an Owner

We treat this company like it's our own... because it is!

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Our benefits and more

This is a brief overview of the benefits that TextNow offers its employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow. The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow’s sole discretion.

Free phone service

Strong work life blend 

Employee stock options 

Unlimited vacation 

12 paid holidays per year

Competitive pay

Health, dental, and vision benefits

Short-term & long-term disability

$750 annual wellness benefit or healthcare spending account

RRSP matching (Canada)

Parental leave for eligible employees

Learning & Development opportunities

We travel a few times a year for various team events, company-wide off-sites, and more

More information about our total rewards package will be available during the hiring process.

Dogfooding & Customer Obsession

At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.

Diversity and Inclusion

Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work. 

We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone. 

Equal opportunity

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy

Senior Software Developer, AI

About the Role

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