Senior Manager, Product Management, AI Agents

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role

Lead the definition, development, and launch of first-party and partner-supported AI agents for regulated financial-services workflows on agentOS. This role combines deep domain expertise, product design, applied AI, and hands-on execution from discovery through adoption.

General AI familiarity is not enough. The candidate can personally turn a difficult banking, payments, cards, merchant, fraud, dispute, servicing, or operations workflow into a narrative, prototype, product definition, golden set, and production-ready experience.

What you'll do

• Identify and prioritize high-value agent use cases through client, user, operations, and subject-matter-expert discovery.

• Translate complex workflows into agent behavior, journeys, roles, data and integration needs, business rules, decisions, exceptions, handoffs, and measurable outcomes.

• Define where deterministic logic, model reasoning, tool use, human judgment, and system-of-record actions should be used.

• Create product narratives, workflows, wireframes, prototypes, requirements, acceptance criteria, and release plans.

• Specify source-of-truth hierarchy, context, tool permissions, evidence, confidence handling, explanations, ambiguity resolution, and safe fallback behavior.

• Create domain-specific golden cases, including expected outcomes, edge cases, unacceptable behaviors, safety checks, and production-readiness thresholds.

• Partner with Engineering and platform teams on orchestration, data access, integrations, evaluations, monitoring, controls, and release readiness.

• Lead client validation, launch, adoption, measurement, and continuous improvement based on business outcomes, feedback, and production evidence.

Experience you'll need to have

• 7+ years of product management, solution design, enterprise software, fintech, AI product, or financial-services technology experience.

• Deep operating or product expertise in at least one domain such as banking core, cards, payments, merchant acceptance, fraud, disputes, servicing, or financial operations.

• Demonstrated ability to translate real workflows, decisions, exceptions, controls, and data into agent requirements, experiences, and outcomes.

• Practical AI fluency across LLMs, AI agents, prompt and context design, prototyping, evaluation, and human-approved action workflows.

• Demonstrated use of AI-assisted tools to independently create executive-ready decks, product narratives, workflow models, wireframes, and functional prototypes.

• Strong technical fluency across APIs, integrations, data flows, cloud platforms, governance, security, auditability, and production readiness.

Experience that would be great to have

• Experience launching AI agents, workflow automation, conversational AI, or enterprise AI applications into production.

• Experience with AWS Bedrock, leading model providers, LangGraph, LangChain, MCP, or similar ecosystems.

• Experience working directly with financial institutions, financial-technology partners, or regulated operations teams.

• Experience defining golden sets, evaluation criteria, or production-readiness standards for AI-enabled products.

How you'll work

This role is on-site Monday through Friday. Travel requirements will align with the approved requisition.

Salary Range

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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