Senior AI Platform Specialist

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

We're looking for someone to help operate and grow our enterprise AI capabilities. This role combines platform operations, user enablement, analytics, and execution to help drive adoption and business value across the organization.

You'll work across technical and business teams to support AI platforms, improve processes, support adoption, and help operationalize new capabilities. Success in this role requires someone who enjoys learning new technologies, creating structure in ambiguous situations, and independently driving work from concept to completion.

Where you will make an impact

• Support the administration of enterprise AI platforms, including user access, licensing, configuration, feature enablement, and operational support.
• Partner with IT, Security, Procurement, Legal, and business teams to support the successful rollout and adoption of AI capabilities.
• Create high-quality documentation, knowledge articles, enablement materials, presentations, and communications for technical and business audiences.
• Support platform integrations, automation opportunities, and operational improvements across the AI ecosystem.
• Analyze adoption, utilization, licensing, and costs to measure business value and help optimize enterprise AI investments.
• Develop reusable processes, templates, and guidance that improve consistency and scalability.
• Independently drive initiatives from concept through execution, bringing recommendations and first drafts.
• Help develop operational processes in a rapidly evolving environment.

What you will bring

• 3–7 years of experience working with enterprise technology platforms or business-critical solutions.
• Working understanding of enterprise systems, including identity, access management, integrations, APIs, and data flows.
• Strong working knowledge of the Microsoft 365 ecosystem.
• Experience working within enterprise security, privacy, and compliance requirements.
• Excellent written communication skills with the ability to create executive-ready presentations, polished documentation, knowledge articles, and end-user enablement content.
• Experience evaluating technology options, licensing, utilization, and costs to support business decisions.
• Demonstrated ability to create structure, solve problems independently, and move work forward with a high degree of ownership.
• Comfortable working in a fast-changing environment where priorities evolve and playbooks are still being developed.
• Curiosity, initiative, and a willingness to learn.

Bonus Skills

• Experience with enterprise AI platforms such as OpenAI Enterprise, Microsoft Copilot, or Claude Enterprise.
• Experience supporting enterprise AI adoption or enablement initiatives.

• 12 days vacation, 10 days causal leaves, 8 days sick leaves plus 11 public holidays
• Competitive gratuity policy
• Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health,
  financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
  o Headspace (mental health)
  o Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few. 
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program
  • Professional development opportunities
  • LinkedIn Learning

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