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Focus Group

Graduate Developer - AI Implementation Engineer

Focus Group

Location
Hybrid (Altrincham, England)
Compensation
Up to £40k/yr
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the Role

Focus Group is a leading UK provider of business technology seeking a Graduate Developer to design and deliver AI-driven customer experience solutions. This role bridges client needs with technical implementation, allowing you to shape the future of CX through innovative AI tools.

Skills

Python C++ REST APIs Customer experience Technical implementation Consultancy Conversational AI NLP Chatbots SaaS HTML CSS JavaScript Project management Troubleshooting

Perks

  • Hybrid Work
  • Flexibility
  • Autonomy
  • Continuous learning

Full job details

Customer AI Implementation Engineer

Location: Hybrid Altrincham / Manchester
Type: Full-time
Salary: Up to £40,000 depending on experience

Join us at Focus Group and help shape the future of AI-powered customer experiences.

About the Role

We’re looking for a bright and enthusiastic Graduate Developer. As a Customer AI Implementation Engineer you will design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.

What You’ll Do:
  • Build and customise AI-driven solutions for our clients.
  • Translate customer goals into scalable technical designs.
  • Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.
  • Develop secure integrations using Python, C++, REST APIs, and supporting technologies.
  • Provide ongoing support and optimisation for existing solutions.
  • Collaborate with sales and product teams to shape future features.
What We’re Looking For:
  • Strong Python and C++ skills and experience with REST APIs.
  • Excellent communication—able to explain technical concepts clearly.
  • A proactive, solution-oriented mindset with a passion for delivering customer value.
  • Ability to manage multiple projects and work independently.
Bonus Points For:
  • Experience with Conversational AI, NLP, or chatbots.
  • SaaS or CX platform knowledge.
  • Front-end skills (HTML, CSS, JavaScript).
Why Join Us?
  • Work with the latest AI-powered CX technologies.
  • Enjoy flexibility and autonomy in a fast-growing SaaS environment.
  • Be part of a collaborative team that values innovation and continuous learning.

Ready to make an impact?
Apply now and help us redefine customer experience through AI.