AI Specialist Revenue Operations (India Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The AI Specialist, Revenue Operations is responsible for building and running the AI workloads that support the global revenue organization. Revenue Operations is establishing an AI orchestration platform alongside a set of AI agents and automations that change how commercial teams work, and this role is the first dedicated build resource within it.

The primary focus is twofold. The role develops automations and agent features against a defined specification, and it owns the operational work that keeps live AI systems healthy and measurably effective: evaluation, knowledge curation, monitoring and first-line diagnosis. Technical direction and platform architecture are set by the Senior Director, Revenue Enablement & AI Transformation.

This role also assists in establishing the working practices that Revenue Operations will follow. The standards this role helps set around documentation, evaluation and production readiness will determine how quickly our AI platforms can scale, and how much of the technical work can be safely devolved over time.

Core areas of impact include:

• Workload Development: Building AI agents, automations and integrations against a defined specification.
• Quality Evaluation: Establishing and running the evaluation that evidences AI agent performance.
• Knowledge Curation: Maintaining the knowledge bases and data that grounded AI agents depend on.
• Operational Support: Monitoring live AI workloads and owning first-line diagnosis of failures.
• Production Readiness: Supporting the movement of AI workloads through technical and security review into production.

Responsibilities:

• Workload Development: Builds automations and AI agent features against a written specification and within the platform's established patterns, including prompt development, retrieval and knowledge grounding.
• Quality Evaluation: Authors and runs evaluation test cases for AI workloads, extends coverage as those workloads change, and produces the reporting that evidences whether agent performance is improving.
• Knowledge Curation: Curates and maintains the knowledge bases, content and data that grounded AI agents depend on, and prepares and transforms data for agent consumption.
• Workload Operations: Monitors live AI workloads, owns first-line investigation of failures, resolves issues within scope, and escalates the remainder with a clear technical diagnosis.
• Integration Development: Builds and maintains integrations with Revenue Operations systems through APIs and workflow orchestration tooling, with due attention to authentication, error handling and access control.
• Production Readiness: Supports the movement of AI workloads into production by assembling technical documentation, completing security and access reviews, and preparing release and rollback notes.
• Technical Documentation: Maintains accurate documentation for all AI workloads, and documents reusable patterns so that each successive build is faster to deliver than the last.
• Platform Contribution: Contributes to the ongoing development of an AI orchestration platform under the technical direction of the Senior Director, Revenue Enablement & AI Transformation.
• Stakeholder Communication: Explains the behavior and limitations of AI workloads clearly to non-technical colleagues across Revenue Operations, Sales Enablement and the wider revenue organization.
• Continuous Improvement: Gathers feedback from users of live AI workloads and applies it to improve agent quality and reliability.

Qualifications

Proven Characteristics for Success

• Demonstrated ability to build working software with AI tooling, evidenced by delivered work rather than formal training alone.
• Strong diagnostic instinct and the persistence to establish why a system behaved as it did.
• Comfortable working to a defined technical direction while taking full ownership of implementation.
• Surfaces ambiguity in a specification rather than proceeding on assumption.
• Data-driven approach to quality, focused on measurement rather than assertion.
• Disciplined about documentation, with an understanding of why it matters to a small technical team.
• Highly organized with an action-oriented mindset and strong written communication skills.

Qualifications, Skills, and Knowledge / Experience

Essential

• Hands-on experience building with large language model APIs, including prompt engineering and retrieval or knowledge base systems. Self-directed and personal project work is considered.
• Working knowledge of Python or JavaScript, sufficient to read, modify and extend an existing codebase confidently.
• Practical experience integrating with REST APIs, including authentication and handling failure conditions in systems outside the developer's control.
• Working knowledge of SQL and relational data structures.
• Excellent written communication, particularly in documenting technical findings for a mixed audience.
• Legal eligibility for authorized employment within the Philippines (PH) region.
• Fluent in verbal and written English.

Preferred

• Experience with a workflow automation or orchestration platform such as n8n, Make or Zapier.
• Technical exposure to a CRM or sales engagement platform, such as Salesforce or HubSpot.
• Experience in software testing, quality assurance or the evaluation of AI systems.
• Experience in technical support, troubleshooting or incident diagnosis.
• Experience with knowledge management, content curation or technical documentation.
• Familiarity with cloud infrastructure, particularly AWS.
• Experience with conversational or voice AI platforms.
• Knowledge and experience working within the EdTech sector.

Education

• Educated to degree level in a technical discipline or equivalent demonstrable experience. Candidates with a portfolio of self-taught, built work are encouraged to apply.

Tii Elements

• Curiosity: Has a growth mindset and leads with questions vs. assumptions. Unleashes creativity and possibility by actively seeking new experiences, information, and knowledge; embraces challenge, takes risks, learns fast and welcomes change.
• Resourcefulness: Possesses a mindset of abundance and redefines what's possible; creates and advances ways of achieving results in new or difficult situations either by appropriating additional resources, or by doing more with less.
• Quality Focus: Setting high quality standards for our work and striving for continuous improvement and quality assurance so that our internal & external customers get the best possible outcomes.
• Self-Awareness & Impact: Shows awareness of the impacts of one's choices, words, decisions and actions on others and on the business. And aligns behaviors with intended outcomes.

Additional Information

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

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