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Health Note

AI Operations Specialist

Health Note

Location
Remote (United States)
Employment
Full-time
Level
Mid Level
Posted 2 weeks ago

About the Role

Health Note is a healthcare technology company that uses AI agents to automate patient access workflows within EHR systems. This role involves owning customer AI implementations, designing prompts, and troubleshooting production issues to ensure reliable AI performance for healthcare organizations.

Skills

AI operations LLM workflows Prompt engineering Technical troubleshooting Customer implementation Data analysis API integration Regression testing System evaluation Workflow logic design Production monitoring Customer communication

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company match
  • Flexible PTO
  • Company-paid holidays

Perks

  • Fully remote work
  • Company-provided laptop

Full job details

AI Operations Specialist

Remote, U.S.

What This Role Is

We are looking for a hands-on AI Operations Specialist to own customer AI implementations from discovery through launch and ongoing optimization.

You will configure and improve LLM-powered workflows, evaluate production behavior, troubleshoot issues, and work directly with customers and internal teams to make sure implementations work reliably in the real world.

This is a customer-facing technical IC role. You should be comfortable moving between AI behavior, implementation details, customer workflows, and production troubleshooting.

What You’ll Do

  • Own customer AI implementations from discovery through launch and ongoing optimization.

  • Translate customer workflows and requirements into clear AI behavior, implementation plans, and testing criteria.

  • Design and improve prompts and workflow logic for customer-facing AI agents.

  • Build and run evaluations, test plans, and regression checks to improve reliability and consistency.

  • Investigate production issues across prompts, workflows, integrations, data, APIs, and application behavior.

  • Determine whether problems can be resolved directly or require product or engineering support, and escalate with clear evidence and reproduction steps.

  • Facilitate customer testing and troubleshooting, and communicate status, risks, blockers, and required decisions clearly.

  • Drive open issues to resolution across customers and internal teams, including when ownership or next steps are ambiguous.

  • Use recurring customer and production issues to improve implementation practices and product behavior.

What You Bring

  • Hands-on experience working with LLM-powered products or workflows in production.

  • Experience building evaluations and improving unreliable or nondeterministic AI behavior.

  • Strong technical troubleshooting skills and the ability to investigate complex systems without immediately handing problems to engineering.

  • Experience owning customer implementations from discovery through launch and optimization, including working directly with customers throughout the process.

  • Experience with healthcare technology and/or conversational or voice AI is helpful but not required.

Benefits

  • Health, dental, and vision insurance

  • 401(k) with company match

  • Flexible PTO and company-paid holidays

  • Fully remote work within US hours

  • Company-provided laptop