AI-DRIVEN ROAMING AUTOMATION ENGINEER

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an AI-Driven Roaming Automation Engineer to support Vodafone’s global roaming ecosystem through a blend of telecommunications expertise and modern AI-driven automation. This role focuses on improving roaming service quality, driving operational efficiency through intelligent automation, supporting service launches, troubleshooting network issues, and developing AI-based solutions that enhance KPI analysis, reporting, decision-making and operational performance across 2G, 3G, LTE, 5G and VoLTE technologies.

What you’ll do

• Develop automation solutions using Python and Java to reduce or eliminate manual operational activities.
• Design and implement AI and Generative AI solutions to support KPI analysis, troubleshooting and operational insights.
• Create and manage Copilot Agents and workflow automation solutions using Power Apps and Power Automate.
• Develop reporting solutions, dashboards and advanced analytics capabilities to support business decision-making.
• Drive digital transformation initiatives through intelligent automation and AI-enabled operational improvements.
• Implement and orchestrate AI initiatives across the team, including development and management of Copilot agents and agentic workflows.
• Monitor and manage roaming service quality across 2G, 3G, LTE, 5G and VoLTE environments.
• Support roaming launches, IREG activities, KPI analysis, service assurance and operational governance.
• Conduct roaming performance reviews and provide recommendations to improve customer experience and network quality.
• Collaborate with stakeholders across technology, operations and business teams to deliver innovative roaming and automation solutions.

Who you are

• 10–12 years of overall experience within telecommunications environments.
• 5–7 years of hands-on experience within the roaming domain.
• Strong technical knowledge of roaming technologies including 2G, 3G, LTE, 5G and VoLTE.
• Experience supporting roaming services, IREG activities, roaming testing and service launches.
• Strong understanding of KPI analysis, troubleshooting and network performance management.
• Practical experience working with AI, Generative AI and Agentic AI solutions.
• Strong knowledge of Microsoft Copilot, Power Apps and Power Automate.
• Hands-on experience with Python and Java development.
• Knowledge of Selenium, API automation, SQL and data analytics techniques.
• Understanding of responsible AI controls, AI supervision and workflow orchestration.
• Strong analytical, problem-solving and stakeholder management skills.
• Excellent communication and collaboration capabilities.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work at the intersection of telecommunications expertise and cutting-edge AI technologies.
• Exposure to global roaming operations and next-generation mobile technologies including 5G and VoLTE.
• The ability to drive digital transformation initiatives through automation and intelligent operational solutions.
• Collaboration with international teams across network operations, quality engineering and technology functions.
• Experience delivering solutions that directly improve operational efficiency and service quality.

What skills you will learn

• Advanced application of Generative AI and Agentic AI within telecommunications operations.
• Enhanced expertise in roaming technologies, service assurance and network quality management.
• Practical development of Copilot Agents, workflow automation solutions and AI-powered reporting.
• Advanced automation engineering techniques using Python, Java and API integration technologies.
• Stronger stakeholder engagement and digital transformation delivery capabilities.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2