AI Architect Developer Amazon Connect
Capgemini
- Location
- Onsite (Hyderabad, Telangana)
- Employment
- Full-time
- Level
- Senior Level
About the Role
Capgemini is a global technology transformation partner helping leading organizations unlock the value of technology. This role involves designing and implementing AI-powered solutions within Amazon Connect to modernize contact centers and enhance customer experience.
Skills
Benefits
- Health checks
- Telemedicine
- Insurance
- Elder care
- Partner coverage
- New parent support
Perks
- Flexible work
Full job details
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Design, develop, and implement AI-powered solutions within Amazon Connect.
- Build and customize Amazon Connect applications and integrations.
- Develop Agentic AI, Conversational AI, and Generative AI solutions.
- Design and implement RAG (Retrieval-Augmented Generation) and LLM-based applications.
- Integrate AWS AI/ML services with enterprise applications and APIs.
- Develop serverless and microservices-based architectures using AWS services.Ensure secure, scalable, and governed AI architectures aligned with enterprise standards.
- Collaborate on contact center modernization and customer experience transformation initiatives.
- Improve customer self-service capabilities through AI automation.
- Enhance agent productivity using AI-powered tools and workflows.
- Drive innovation by leveraging Generative AI and Agentic AI capabilities.
Your Profile
- Total 12 years of experience in AWS and cloud-native development.
- Strong expertise in Amazon Connect, Bedrock, Generative AI, Agentic AI, RAG, and LLM-based solutions.
- Proficient in Python, Node.js, AWS Lambda, APIs, and microservices.
- Experienced in designing secure, scalable, and enterprise-grade AI architectures.
- Passionate about leveraging AI to improve customer experience, self-service, and operational efficiency.
What you'll love about working here
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com