AI Adoption Specialist

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. 

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. 

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. 

Job Summary:

Major Responsibilities:

• Evaluate AI/M365 features and enablement needs by performing hands‑on testing, validation, and user workflow walkthroughs; document findings and recommendations.  
• Configure and support rollout readiness for AI‑enabled solutions (settings, templates, guidance, and operational checklists) in coordination with developers, solution owners, and governance expectations.  
• Develop and maintain product content (FAQs, quick starts, how‑to guides, release notes summaries, and internal “what’s changing / why it matters”) to support change communications and self‑service.  
• Create training content aligned to learner personas and job scenarios.  
• Deliver instructor‑led sessions in-person and online, including demos, office hours, and targeted enablement for roles/teams; adapting delivery to different skill levels.  
• Conduct user research (interviews, surveys, focus groups) and build persona and journey maps to identify friction points and prioritize improvements.  
• Provide tiered end‑user support (triage, troubleshooting, “how do I” guidance) and contribute to a scalable knowledge base and support playbooks.  
• Analyze business needs and workflows; translate into practical guidance, requirements, and adoption recommendations to improve outcomes and reduce rework

Education and Experience Requirements:

Typically requires bachelor's degree (or international equivalent) and 2-5 years of relevant experience or 6-9 years of relevant work experience

Required Knowledge and Skills:

• Strong written and verbal communication skills with the ability to translate technical concepts into clear, understandable language for non-technical audiences.
• Demonstrated experience in AI tools such as Microsoft Copilot, Cowork, ChatGPT, Claude or similar products.
• Experience creating job aids, FAQs, quick starts, or internal guidance for digital tools.
• Experience designing and delivering training or enablement sessions (virtual or in‑person) for varied audiences.
• Familiarity with change management, communications planning, or learning design applied to technology adoption.
• Working knowledge of user research or business analysis to understand workflows and identify adoption friction. 

Preferred Qualifications: 

• Experience supporting technology adoption, user enablement, training, change communications, or implementation support for enterprise platforms.
• Direct experience enabling Microsoft 365 Copilot, Cowork, and/or AI agents.  
• Experience with testing and evaluating technology features against real user workflows and documenting findings.
• Experience providing tiered end‑user support, including triage and self‑service knowledge content.
• Experience leading or coordinating enablement activities for pilots or phased rollouts.  
• Experience with persona mapping, journey mapping, or workflow analysis to inform adoption strategy.  

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive.  Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.